November 17, 2022
As mentioned last week, we are preparing to launch a new customer-driven service delivery platform to replace the Operations Database (ODB); the new system is called AlayaCare.
Very soon, we will be soliciting a call to interest for the following two roles to be “seconded” to this exciting project team:
- A project lead: To be the primary voice of DSP and PM needs and requirements. We’re looking for this position to start as soon as possible.
- A training and change lead: To prepare and equip the organization to learn and adapt.
We will share details soon about how to express interest for these two roles. We look forward to your interest in these great opportunities!
For a little more information on this project, please see the following video released in last week’s On the Horizon.
As mentioned last week the AlayaCare platform will:
- Make things faster and easier for DSPs and PMs with the AlayaCare mobile app and intuitive platform.
- Enable key Onward initiatives in our strategic plan and our continued shift to self directed services.
- Increase our customer focus and offer a more digital experience with a great customer portal and mobile app for people supported and/or their families or caregivers.
- Move us off the current ODB that needs to be replaced. The technology it is built on won’t be supported for much longer.
What’s next?
We’ll be sending out an email “Call to Interest” for the two project opportunities in the next week so stay tuned!
For questions regarding this article, please contact Jeff Ham, Director of Information Systems and Technology, jham@christian-horizons.org