December 11, 2025
One of our commitments to the people that use our services is to ensure we provide privacy as it relates to their personal information. Recently, we have identified an issue with the AlayaCare dashboard that allows employees to access profiles of people using services beyond their authorized permissions. Normally, system permissions are configured so employees can only view and update profiles for individuals they directly support.
To address this, AlayaCare is working on a fix. In the meantime, we will temporarily disable the dashboard view for all Direct Support Professionals. Starting December 12, 2025, Direct Support Professionals will no longer have access to the live dashboard including the visits report. Direct Support Professionals can still find a Visits Report on Karis Compass under Employee Reports: https://compass.karis.org/Reports.
These features will be restored once AlayaCare resolves the issue. We apologize for any inconvenience this may cause.
Please note that the employee homepage in AlayaCare (shown below) still provides helpful indicators to support daily documentation, including forms (releasing soon), vacant visits, and late or missed visits.
Michelle Norton, Director of Operations